2009 in Review

by Scott Stucky, Chief Operating Officer, DocuTech Corporation

2009 was a challenging, yet, a very good year for DocuTech.  First we would like to thank all our clients, partners, and employees for the many accomplishments we achieved this year.  We have met and exceeded many of our goals.  We take our clients feedback to heart and hope you feel you have received the kind of service you expect.

Even though this was a very challenging year for the mortgage industry, we are pleased with the growth we have achieved in 2009. In the past year, DocuTech was able to sign approximately 84 new accounts.  As part of our overall objective to provide the best customer service in the industry, we have entered into several key LOS partner agreements. We are thrilled with those relationships and hope they offer benefit to our clients.  We want our customers to feel confident in the partnerships and tools we maintain.

We have sent out approximately 8 different newsletters this year containing news, articles and user tips. We have received feedback that has been appreciated as we plan on sending out more newsletters during the coming year.  We have also added a RESPA page on our website which is accessible from the Home Page at www.docutechcorp.com.  This resource provides training and information to our clients and is a valuable compliance resource for those of us seeking to comply with such a challenging new rule. We have presented approximately 6 webinars in the last 5 months revolving around the RESPA changes. These webinars have focused on the rules and the changes to our software designed to facilitate compliance. We have also provided webinars with our strategic partners to show how we are working together to help our clients comply.  If you want to see additional trainings, feel free to contact our client services department at 1-800-497-3584 option 3 or contactus@docutechcorp.com with any additional recommendations.  Finally, we were a finalist for the Synergy Award at the annual Mortgage Technology Awards as well as receiving the honor of being one of Mortgage Technology’s Top 50 companies. Based on this recognition we feel we are headed in the right direction and hope to continue this trend in 2010.

While we are proud of what took place in 2009, we are even more excited about the future of 2010. We anticipate many new opportunities for continued growth.  We are investing significantly in our systems and infrastructure to ensure we provide the best customer experience in the industry. Without the support and commitment of our clients, partners and employees none of this would be possible.

Thanks for making 2009 a great year and we look forward to making 2010 even better.